Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: March 2026

Where We Ship From

All GoldRiff orders ship directly from our US warehouse located in East and West to fast delivery. Every instrument undergoes a quality inspection before packaging and dispatch.

Shipping Coverage

We currently ship to the contiguous 49 United States only. We are unable to ship to P.O. Boxes, military addresses (APO/FPO/DPO), Alaska, Hawaii, or US territories at this time.

Shipping Cost

Free standard shipping on every order. No minimum purchase required. No hidden fees — the price you see at checkout is the price you pay.

Processing & Delivery Timeline

Orders placed before 2:00 PM PST on business days are typically processed the same day. During standard periods, expect your order to arrive within 3–5 business days total (1–2 days processing + 2–4 days transit via FedEx).

During peak holiday periods (Black Friday through New Year), processing may take 2–4 business days, with total delivery taking 7–14 business days. We recommend ordering early during the holiday season to ensure timely arrival.

All shipping timeframes are estimates and not guaranteed delivery dates. Severe weather, carrier delays, or other unforeseen circumstances may occasionally affect transit times.

Order Tracking

You will receive a shipping confirmation email with a FedEx tracking number within 24–48 hours of your order being dispatched. You can track your order at any time here: https://goldriff.com/apps/17TRACK

If your tracking information has not updated within 3 business days of receiving your shipping confirmation, please contact us at support@goldriff.com and we will investigate immediately.

Orders with Multiple Items

To protect your instruments and accessories during transit, orders containing multiple items may ship in separate packages. If your order arrives in multiple shipments, please allow 1–2 additional business days for all packages to arrive before contacting support.

Damaged Packages

If your order arrives with visible shipping damage, please contact us at support@goldriff.com within 48 hours of delivery. Include clear photos of both the damaged product and the outer shipping box. We will arrange a free replacement as quickly as possible.

If tracking confirms delivery but you have not received your package, please first check all delivery areas around your home (porch, side doors, mailroom, with neighbors). If you still cannot locate the package, contact us within 48 hours and we will work with FedEx to resolve the issue.

Address Errors & Returned Shipments

If an order is returned to our warehouse due to an incorrect shipping address or failure to accept delivery, please contact support@goldriff.com to arrange re-shipment. A re-shipping fee may apply to cover additional carrier costs.

Questions?

Our support team is available Monday through Friday and typically responds within 24 hours. Reach us at support@goldriff.com.