Honest Comparisons,
Real Differences
Side-by-side reviews. We acknowledge competitor strengths — then show what sets us apart.
Start Your Journey
Structured courses from unboxing to your first song. Included with every GoldRiff instrument.
Choose your instrument.
We'll show you the way.
Each path is built around a specific instrument and player — with foundation lessons to get started and monthly content to keep you growing.
Guitar
Piano
Drums
Own It. Know It. Keep It.
Troubleshooting, care guides, product manuals, and direct access to our team.
Troubleshoot First, Then We Step In
Most issues have a quick fix.
Cosmetic damage present on arrival (scratches, dents, finish chips) is covered under our shipping damage policy. Contact us within 48 hours of delivery with photos. We'll determine whether a replacement part, cosmetic repair kit, or full unit swap is most appropriate.
Small surface marks that are part of the natural wood finish (grain variation, minor texture inconsistencies) are not defects — they're characteristics of real wood-finish products.
Each product ships with specific accessories — check the "In the Box" section of your product page to confirm what should be included. If something listed there is missing, email us your order number and a photo of the box contents. We'll ship the missing item within 2 business days.
Please contact us immediately with photos and your order number.
This is almost always a headphone jack detection issue. The piano automatically mutes speakers when it detects a plug in the headphone jack — even a partial or loose connection.
1.Fully remove the headphone plug. Check that nothing is partially inserted in the headphone port.
2.Power the piano off, wait 10 seconds, then power back on.
3.Check that the master volume knob is not set to zero.
4.If still silent, try a different power outlet and check the power cable connection is firm.
If speakers remain silent after all steps above, this may be a hardware defect covered by warranty — contact us.
The piano reads pedal polarity on startup. If the pedal was pressed when you powered on, it has been calibrated backwards.
1.Power the piano completely off.
2.Make sure the sustain pedal is fully released — not pressed at all.
3.Power on. The pedal polarity is now correctly calibrated.
Keep It Looking And Sounding Great
A few minutes of regular care will keep your GoldRiff instrument looking and sounding great for years.
🎸Guitar Care Guide
Keep your strings fresh, your body clean, and your neck healthy.
Wipe strings with a dry lint-free cloth after every session. Sweat accelerates corrosion and kills sustain.Clean the body with a soft damp cloth. Never use household sprays — they damage the finish. Use dedicated guitar polish monthly.Store in a room between 45–65% humidity. Extreme dryness causes neck warping; excess moisture swells the body.Change strings every 3–6 months with regular play, or sooner if they feel rough or sound dull.Keep away from direct sunlight and heating vents. Temperature extremes crack finish and destabilise tuning.When not in use for extended periods, loosen strings slightly and store in a gig bag or case.
🎹Piano Care Guide
Digital pianos need less maintenance than acoustics, but a little attention goes a long way.
Clean keys with a slightly damp cloth. Wipe along each key (not across) to avoid pushing moisture between gaps.Never use alcohol-based cleaners on keys or the cabinet — they strip the finish and degrade key texture over time.Dust the speaker grille monthly with a soft dry brush. Blocked grilles reduce sound quality.Keep the fallboard (key cover) closed when not playing. Dust on keys accelerates surface wear.For wood-finish models: apply a small amount of furniture wax to the cabinet twice a year to maintain the finish.Avoid placing drinks or plants on or near the piano — a single liquid spill can permanently damage the key mechanism.
🥁Drums Care Guide
Coming soon — full care guide for electronic drum kits.
Pad surface, rack maintenance, and module care guide arriving with drum product launch.
📩Have a care question?
Our team is happy to advise on specific situations — unusual storage, touring conditions, climate concerns.
Reference Guides for
Every Product
Full user manuals in PDF format. Covers setup, all functions, connectivity, and troubleshooting for each model.
Digital Piano
🎹GoldRiff Home Piano (EP-80)PDF · English · 2026 EditionDownload PDF
🎹GoldRiff Portable Piano (S-212)PDF · English · 2026 EditionDownload PDF
🎹GoldRiff Studio Piano (S183-1)PDF · English · 2026 EditionDownload PDF
Electric Guitar
🎸GoldRiff 39" Electric GuitarPDF · English · Includes setup & tuning guideDownload PDF
🎸GoldRiff 30" Kids GuitarPDF · English · Includes parent setup guideDownload PDF
Electronic Drums
🥁GoldRiff Electronic Drum KitAvailable at product launchComing Soon
We're Here To Help
We're based in the GoldRiff Tokyo office. Our support team responds to every message — no bots, no ticket queues.
Contact UsA Real Team,Behind Every Message
We're based in the GoldRiff Tokyo office. Our support team responds to every message — no bots, no ticket queues.
📧Email Support
The best way to reach us for order questions, warranty claims, and anything that needs detail. Include your order number for the fastest response.
Response within 1 business day — usually same day
💬Live Chat
For quick questions, pre-purchase advice, or help choosing the right instrument. Available during business hours.
📱Social Media
Follow along for new lessons, player stories, product announcements, and behind-the-scenes from the Tokyo studio. DMs are monitored but email is faster for support issues.
Other brands end the relationship at checkout. We begin at unboxing.
Every GoldRiff instrument comes with free courses, expert guidance, and a community of fellow learners. No extra cost. No subscription.